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thursday, 14 march, 2025 |
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Vacancy / IT / Helpdesk Support
Place of work: Almaty
Employer: International Bank
Salary: Excellent
POSITION: Helpdesk Support
POSITION OBJECTIVE:
To perform Technology Helpdesk / Desktop support functions;
To perform BOD, EOD procedures and other related duties according to corresponding TI CFCs;
PRINCIPAL RESPONSIBILITIES:
ePO, Patches installation and VTM administration
New PC deployment and old PC retirement
PC moves, hardware upgrades and troubleshooting
Printer support for end users
Desk visits to end users, when problem can not be resolved remotely
On-site support of presentations, Town Halls, Video conferences, trainings, etc.
Provide service to internal client according to SLA, closely interact with clients in Russian language
Maintaining Hardware Inventory
Participate in Quarterly RCSA process
Work in shifts to provide extender hours of onsite support
Participation in an on-call rotation (including late night, weekends and public holidays site visits on short notice)
On site support of Disaster Recovery tests
Perform other functions as requested by Management, which are in line with position objective
SPECIFIC EXPERIENCE/KNOWLEDGE AND EDUCATION:
Education: Advanced Degree
Microsoft Certificate Professional is a big plus for successful candidate
Problem management and investigation skill
Send CV
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