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RUS   ENG monday, 20 august, 2019

Vacancy / IT / Helpdesk Support


Place of work: Almaty
Employer: International Bank
Salary: Excellent

POSITION: Helpdesk Support

POSITION OBJECTIVE:

To perform Technology Helpdesk / Desktop support functions;
To perform BOD, EOD procedures and other related duties according to corresponding TI CFCs;


PRINCIPAL RESPONSIBILITIES:

ePO, Patches installation and VTM administration

New PC deployment and old PC retirement

PC moves, hardware upgrades and troubleshooting

Printer support for end users

Desk visits to end users, when problem can not be resolved remotely

On-site support of presentations, Town Halls, Video conferences, trainings, etc.

Provide service to internal client according to SLA, closely interact with clients in Russian language

Maintaining Hardware Inventory

Participate in Quarterly RCSA process

Work in shifts to provide extender hours of onsite support

Participation in an on-call rotation (including late night, weekends and public holidays site visits on short notice)

On site support of Disaster Recovery tests

Perform other functions as requested by Management, which are in line with position objective


SPECIFIC EXPERIENCE/KNOWLEDGE AND EDUCATION:

Education: Advanced Degree

Microsoft Certificate Professional is a big plus for successful candidate

Problem management and investigation skill


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